Customer Care

 

SHIPPING

PLEASE ALLOW 3-4 WEEKS (BUSINESS DAYS) FOR YOUR CUSTOM ORDER TO BE MADE. ONCE YOUR ORDER HAS BEEN PROCESSED ITEM(S) WILL BE SHIPPED WITHIN 2-3 DAYS AFTER YOUR ORDER HAS BEEN PREPARED. EVERYTHING ON THE WEBSITE IS CUSTOM AND HANDMADE

EXCHANGES

NOTE THAT SIZE AND COLOR OPTIONS CANNOT BE CHANGED ONCE YOUR ORDER HAS BEEN CONFIRMED. PLEASE READ OUR PRODUCT DESCRIPTION CAREFULLY BEFORE PURCHASING.

ORDER CANCELLATIONS

PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO AT DETAILEDVZ@GMAIL.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, YOUR ORDER CANNOT BE CANCELED. 

IF YOUR ORDER IS DELAYED AND YOU HAVE NOT RECEIVED SHIPMENT CONFIRMATION BEYOND OUR POLICIES STATED PROCESSING TIME, YOU'RE ELIGIBLE FOR A FULL REFUND, STORE CREDIT, OR AN ADDITIONAL ITEM IF YOU CHOOSE TO PROCEED WITH YOUR ORDER.
 


RETURN POLICY

RETURNS ARE NOT ALLOWED UNLESS YOU HAVE RECEIVED THE INCORRECT ITEM OR SIZE.

WE DO NOT OFFER EXCHANGES UNLESS THE ORDER RECEIVED IS INCORRECT OR DAMAGED UPON DELIVERY.